This privacy policy applies between you, the User of this Website, and Nou Content, the owner and provider of this Website. Nou Content (“we”, “us”, or “our”) takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data
Collectively all information that you submit to Nou Content via the Website. This includes, where applicable, the definitions provided in EU General Data Protection Regulation (EU GDPR).

Cookies
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the section below (“Cookies”).

EU GDPR
The General Data Protection Regulation as retained in EU law under the European Union (Withdrawal) Act 2018, including any amendments.

User or you
Any individual accessing the Website who is not (i) employed by Nou Content and acting in the course of their employment, or (ii) engaged as a consultant or otherwise providing services to Nou Content.

Website
The website you are currently using, https://www.noucontent.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this Privacy Policy

This privacy policy applies only to the actions of Nou Content and Users with respect to this Website. It does not extend to any external websites that can be accessed from this Website, including social media platforms or external links.

For the purposes of the EU GDPR, Nou Content is the “data controller,” meaning we determine the purposes and manner in which your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

• Name
• Email address
• Telephone number
• Demographic information, such as postcode, preferences, and interests
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)
• A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

How We Collect Data

Data Provided by You:
We collect Data that you provide when you:

• Complete the “Contact Us” form on our Website.
• Opt in to our newsletter.
• Communicate with us by telephone, email, or other means.

Data Collected Automatically:
We automatically collect certain information about your visit to the Website, such as your IP address, date, times, and frequency of visits. This data is collected via Cookies, in line with your browser settings and preferences.

Use of Data

We may use your Data for the following purposes:

• To respond to your enquiries and provide customer support.
• To improve our services and Website.
• To send newsletters and marketing materials (if you opt in).
• To comply with legal or regulatory obligations.

Our lawful bases for processing your Data include:

• Your consent (for newsletters and marketing communications).
• Our legitimate interests (to improve services and respond to enquiries).
• Compliance with legal obligations.

Newsletter Subscription

If you opt in to receive newsletters via the contact form, we will use your name and email address to send monthly or bi-monthly updates. You can unsubscribe at any time by:

• Clicking the “Unsubscribe” link included in the newsletter.
• Contacting us directly at contact@noucontent.com

Keeping Data Secure

We implement technical and organisational measures to safeguard your Data, including:

• Securing servers and databases with up-to-date technologies.
• Using password-protected access for authorised personnel.

If you suspect misuse, loss, or unauthorised access to your Data, please contact us immediately at contact@noucontent.com.

Data Retention

We retain your Data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

• Enquiry data: retained for 2 years after the last contact.
• Newsletter data: retained until you unsubscribe.

Backup or archival media may retain Data for legal, tax, or regulatory purposes.

Your Rights

Under the EU GDPR, you have the following rights:

• Right to Access: Request a copy of the information we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal exceptions.
• Right to Restrict Processing: Limit the ways we use your Data.
• Right to Data Portability: Request that we transfer your Data to another organisation.
• Right to Object: Object to our use of your Data where we rely on legitimate interests.

To exercise your rights, contact us at contact@noucontent.com. 

Cookies

We use Cookies to enhance your experience on our Website. You will be prompted to provide consent for non-essential Cookies when you first visit our Website.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for Website operation.
• Analytical/Performance Cookies: Help us analyse usage patterns to improve Website functionality.

For more information on Cookies, visit https://www.aboutcookies.org/.

Data Transfers

If we transfer Data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on our Website, and significant changes may be communicated directly to you.